What is the process of purchasing an
Enterprise solutions can be purchased in
many different configurations, we
suggest speaking with one of our sales
staff to determine a configuration that
suits your needs.
I am not sure which Enterprise Recorder
model or capacity I need now and in the
No problem, all models are fully
scalable up with additional capacity,
storage and even upgradable to next
model in series to allow even greater
expansion. Enterprise series recorders
are a future proof solution.
Can you record my telephone system?
Our recorders can be configured to
record nearly all phone systems and
trunk lines and other audio sources,
from Trunk telephone lines to PBX
extension s (Analogue , Digital or
VoIP), 2way Radio, microphones, etc.
You can even mix different type inputs
in the one recorder for example 2way
radio and digital telephones recorded in
the one unit. Please call our friendly
customer service centre for free no
obligation discussion and assessment.
Once we understand how and what you
want to record, we will present you with
the options available.
How will you connect to my phone
This depends on what you want to record
and the type of system you have, of
course the most economical means of
achieving this is a big factor. The
diagram provided in the main information
page indicates the many and varied
inputs, storage and connection options
available. Versatility and scalability
are key benefits to Enterprise
solutions. From small local business to
large multinational corporations, the
same system covers all situations
successfully and economically.
Can we see a demonstration of the
A demonstration either at your
office, our office or via the Web can
easily be arranged.
How long does it take to install a
Depending on the size and level of
integration, the system can be installed
in a matter of hours for small systems
to a full day for larger solutions.
Can we install the recorder ourselves?
Yes you can, however the law requires a
suitably qualified and certified
telephone technician makes the
connections from recorder to your
telephone lines, we can instruct your
local telephone installer of how to do
this easily. As for setup of recorder
itself, there is nothing required, it is
preconfigured and ready to go. Simply
power up and start recording. If any
minor configuration changes are
required, this can be easily arranged
over the phone. However if you wish we
can provide various levels of assistant
up to a full turn key solution including
onsite user training.
How easy is it to find a call?
We can, in most cases, capture date,
time, agent, caller ID, dialled number,
inbound or outbound call, tagged calls
and post recording added comments &
keywords plus much more. You can use
these parameters, in any combination, to
locate and play a call.
I wish to record 2way radio, but this is
typically noisy, can I record this?
Yes, we have included special noise
filters to remove all unwanted noise and
retain voice audio only when replaying
the call to ensure clear upstanding of
what was said. The original recording
is recorded and stored in original
‘noisy’ condition for audit and security
purposes. The user simply selects the
noise filter (simple button push) when
replaying the call to remove the noise
whilst being replayed.
We wish to evaluate calls. Can you
incorporate this into the recording
Yes, as standard you can tag calls in
various colour codes to represent your
desired importance or meaning, also type
in post recording keywords or agent
evaluation scores. There is also another
field to type in post recording
comments, for example include your
comments relating to the conversation or
customer account number, incident
number, policy details, etc
Can I add customer details to each call?
As mentioned above the keyword and
comments fields are available to add
this information. Furthermore they are
searchable fields, so one could for
instance search for all calls made to a
particular client or insurance claim
policy, etc. The results will provided
as one list searched across all recorded
handsets simultaneously, simply click on
whichever call and replay, its is time
saving and simple to use.