What is the transcription process?
For you, the customer, it is simple and
all done in a
few easy steps.
Technology Ten has developed a process
that ensures our projects are completed
with as much professionalism and
efficiency as possible. This process can
be broken down into the following easy
You send us your audio file
(almost any digital format or tape
We assess your file.
We listen to your file to determine the
quality of the audio, the number of
hours of the audio, and what expertise
the job requires (e.g. technical
knowledge, medical knowledge, popular
We confirm pricing.
We confirm the project is covered by our
standard pricing model or provide a
quotation if very large or complex in
We email you a confirmed turnaround
Typically these are within 24-48 hours.
We can do less by special arrangement.
We assign the project.
We take care to assign your project to
the transcriber most suitable to the
We contact you with any questions,
problems, or inconsistencies as soon as
We never wait until after a job is
complete to discuss a problem.
We review the project.
When the work is complete, we thoroughly
review it, checking for any errors and
ensuring it has been completed according
to specifications and our product
We email you the completed transcript as
a Word document or upon request as PDF
or simple text document.
Is uploading audio file via
internet the only method you accept?
We are flexible. If you prefer we
download from your FTP site or if the
audio file is too large to upload via
the Internet or is on CD/DVD/Tape/Memory
card, these can be
posted/couriered/freighted to us. We
highly recommend sending a copy rather
than original to avoid the risk of being
lost in transit.
Why use a virtual transcriptionist?
You only pay for the time it takes to
transcribe your transcripts. We are
cheaper than employing an in house
typist or even a temp. You have no other
overheads. Our transcription service can
be used as much or as little as you
require - some clients use our
transcription services daily, others a
few days a week or a few times a year.
Don't take up your time transcribing
lengthy interviews that creates extra
work - your focus is required elsewhere.
Let us do the job we are experienced and
skilled at. We maintain high standards
in speed, accuracy and client privacy.
We accept payment by cheque, EFT, credit
card and PayPal. Payment of cleared
funds is required prior to issuing the
transcribed work. Generally payment
via PayPal and credit card avoids delays
due to clearing of funds, which may occur
for other forms of payment.
What file format do you accept?
Recordings from any Technology Ten call
recorder. We accept files on DVD,
CD and all size cassettes. Using the
latest technology we are able to
transcribe virtually all digital file
formats. Due to their large size, files
format can be converted to a compressed
format, for example
in order to send via the Internet. You
respects the sensitivity of client
material entrusted to us for
transcription. Clients may request a
to be sent to them, or we are happy
to sign one provided by you. All
transcriptions and audio files are the
property of our client upon completion
and Technology Ten will make every
effort to destroy any audio files or
transcripts once deemed appropriate to
Technology Ten uses
experienced contract typists who are
here, as well as any Confidentiality
Agreements agreed to by
Do you offer hire recorders?
We have a range of call recorders and
dictation recorders available for hire
or purchase. Please contact us for more